FAQ

📌 Product Use & Specifications

  1. What types of dough can I use with these machines?
    Both the electric and manual dough sheeters work well with various dough types such as pizza, pasta, pastry, fondant, phyllo, and cookie dough.
  2. What is the dough thickness range?
    Electric Dough Sheeter: Adjustable from 0.7 mm to 20 mm, ideal for consistent rolling at scale.
    Manual Dough Sheeter: Adjustable thickness from 0.7 mm to 20 mm, adjusted manually using the side handles.
  3. How much dough can each machine handle per hour?
    Electric Model: Up to 38 lbs per hour — perfect for bakeries or food businesses.
    Manual Model: Best suited for home/small-scale use. Rolls up to 1.5 lbs (0.7 kg) at a time, total capacity depends on operator speed.
  4. What’s the difference between electric and manual models?
    Electric: Faster, hands-free, made for high-volume commercial use.
    Manual: Budget-friendly, quieter, great for smaller kitchens and occasional use.
  5. Are the rollers and body made from stainless steel?
    Yes. High-quality stainless steel rollers ensure smooth rolling and durability. The housing uses a mix of stainless steel and food-grade plastic or coated metal.
  6. Are the machines easy to clean?
    Yes. Simply wipe down the rollers and outer surface with a damp cloth — no disassembly needed.

📦 Shipping & Handling

  1. Do you ship internationally?
    Yes, worldwide shipping is available. Delivery typically takes 10–21 business days.
  2. What are your shipping and handling times?
    Orders are processed in 1–3 business days. Tracking info is shared once shipped.

💳 Payment & Warranty

  1. What payment methods do you accept?
    Major cards (Visa, Mastercard, AmEx), PayPal, Apple Pay, Google Pay — based on your region.
  2. Do the machines come with a warranty?
    Yes, 1-year limited warranty covering manufacturing defects. We offer help with parts or repairs.

🔄 Returns & Damage

  1. What is your return and refund policy?
    Returns accepted within 30 days if unused and in original packaging. Damaged items qualify for replacement or refund.
  2. What should I do if my package arrives damaged?
    ✅ Check for damage before accepting.
    ✅ Report issues to courier immediately and contact us.
    ✅ Take clear photos/videos of the damage and packaging.
    Once verified, we’ll offer compensation or a replacement.

💰 Taxes & Duties

  1. Will I need to pay import taxes or customs duties?
    Depending on your country and order value, additional charges might apply. Check with your local customs office for details.

    We’re not responsible for local fees. Please verify before ordering.